Courses

Post Repair Process explores the important tasks for vehicle delivery, from doing a quality inspection and completing paperwork to handing it over to a customer. Students will learn to coordinate vehicle returns, explain CSI surveys, and guide customers through final payments and vehicle walk-arounds.

After completing this course, you will be able to:

Identify typical quality control inspection items.
Determine the information to be included in the final documents.
List the final tasks to be completed before vehicle delivery.
Understand Customer Satisfaction Index (CSI) scores on your repair facility.