Customer Service, Financials & Productivity in Collision Repair

Course Code

CRA01

Estimated Duration

4 hours (Half day)

Course Type

Classroom

Price (CRA Membersmbrs)

$328.00 +gst

Price (Non CRA Membersmbrs)

$390.00 +gst

Customer Service, Financials & Productivity in Collision Repair

These topics will be addressing many issues that only this industry understands:

  • Customer service – front office best practice
  • Estimating – how to make sure your estimate measures up
  • Financials – shop rate calculation and simple monthly performance
  • Productivity – shop layout, work flow and efficiency plus hands on participation

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