Customer Service, Financials & Productivity in Collision Repair
Course Code
CRA01
Estimated Duration
4 hours (Half day)
Course Type
Classroom
Price (CRA Membersmbrs)
$321.00 +gst
Price (Non CRA Membersmbrs)
$382.00 +gst
These topics will be addressing many issues that only this industry understands:
- Customer service – front office best practice
- Estimating – how to make sure your estimate measures up
- Financials – shop rate calculation and simple monthly performance
- Productivity – shop layout, work flow and efficiency plus hands on participation
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